21Nova Casino www.21novacasino.com

Gambling Judge score

8.04/10

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21Nova Casino welcome bonus and review

21nova Casino knows how to make a powerful first impression and players who land on their website, are going to be impressed by the great design and is by the choice of colors. Playtech software runs through all their games and these include progressive jackpot slot machines, video poker and table games. They can be played on desktop computers or mobile devices, although the online casino doesn’t have an app running or a mobile site at this moment.

21nova Casino is licensed and regulated in Gibraltar, with the vast majority of its customers residing in Europe. They have expanded their scope to include players from other continents, but at least for the time being there is no possibility for US gamblers to wager here. Their software is provided by Playtech, the largest producer of games for online casinos and their products are subject to regular audits to ensure fairness of the games and security.

The online casino is yet to release a mobile app for smart phones users, but has the games available in instant play as well as through the download client. A free play mode is available in browser, so prospective customers can check out the games without venturing a dime out of pocket. Bonuses are only available to those who open a real money account and fund it, and the same goes for to promotions.

They are announced on the website and range from bonuses awarded to players for referring their friends, to boosted payouts offered to those who play selected slot machines. Some of them are dedicated exclusively to 21nova Casino users, while others are available to all those who play on the Playtech network. Prizes are awarded in Euros, British Sterling pounds or dollars, yet players are allowed to deposit in their national currency and have it converted at a reasonable rate.

Bonuses available for

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Slots

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Scratch Cards

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21Nova Casino bonuses and promotions

21nova Casino has an interesting choice for welcome bonuses, with players being presented with a comprehensive package. The paradox of choice can become self evident as there are several bonuses at their disposal and the wagering requirements also vary depending on the currency of choice. Instead of crediting the amount in currency equivalent, the online casino requires players to wager the bonus and deposit more or less times to even in out.

A maximum first deposit bonus of $500 is offered to those who commit $800 or more, as the first investment is only matched by 60%. Those who don’t reside in the United Kingdom will need to play the bonus and deposit through 50 times, whereas those within borders only need to venture the combined amount 25 times. Players from North America and Russians regardless of the currency in which they deposit are also supposed to bet the amount 50 times.

Those who reside in South Korea, Brazil, Macau, China and Greece can consider themselves unlucky because they need to meet wagering requirements of 100 times to clear the bonus. This makes it hard to cash out the funds corresponding to your deposit and many new customers from these jurisdictions go home empty-handed. They will have a second chance at rounding up their bankroll, because 21nova Casino has a referral bonus of €50 for each friend brought into the network.

The online casino also has a loyalty program which goes by the name of Club 21 and is virtually identical to the VIP schemes ran by other gambling groups. From the moment they open a real money account and start wagering on slot machines, table games or video poker, players accumulate comp points. These can be redeemed at any point for other bonuses, cash prizes and access to exclusive tournaments, with each euro wagered resulting in one point.

Software and games

21nova Casino has gradually moved towards making all the games suitable for instant play, although many titles are still available for download. Those who choose to gamble on Apple computers are not going to be able to download content, but they can still enjoy the games in browser. Playtech software powers all their games, including the titles suitable for mobile gambling and for the time being those who use these devices need to play on the flash platform.

The game selection includes hundreds of slot machines, with many of them being inspired by Marvel comics, such as The Incredible Hulk. There are a total of 22 progressive jackpot slot machines available and they are all a part of the ample Playtech network. Participants are eligible for larger payouts and whenever someone wins the jackpot, it is reset at a high starting amount. Gladiator, Progessive Blackjack, Wall Street Fever and Fruit Mania are some of the most popular progressive jackpot games.

Table games are less numerous, but they have the advantage of being featured in the live casino section, served by professional dealers. These operate from luxurious studios that brilliantly succeed at re-creating the glamorous atmosphere of land-based casinos. Blackjack, baccarat, roulette and craps are the only games to be enjoyed here yet each of these titles have an average of five original variants.

Pros and Cons for playing at 21nova

21nova Casino is one of the online gambling operators who have applied for a license in both Gibraltar and United Kingdom. They uphold the highest security standards and need to comply with all the regulation enforced by the UK Gambling and Lottery commission.

All the games available here are powered by Playtech which is the largest software developer in the world and one of the best when it comes to slot machines. Their titles can be enjoyed on both desktop computers and mobile devices, with the downside being that there is no app for iOS or android users.

There are pros and cons regarding the welcome bonus, as the amount is generous and not that difficult to redeem, but the wagering requirements can be a bit puzzling. Some players have an easy job at clearing the bonus, while others have to wager the combined amount of deposit and bonus so many times that cashing out is virtually impossible.

21nova Casino needs to do a better job at increasing the game variety, with slots representing more than three quarters of all their titles. Table games are a bit underdeveloped and the selection of video games revolves too much around the classic titles.

21Nova Casino contact methods

Customer support is offered 24/7 over email, telephone and more recently live chat, for those who want a speedy resolution for their problems. All their specialists are fluent in English and have a friendly demeanor, so regardless of how complex the problem, a swift solution can be expected. The website is translated in several European languages, yet there are no toll-free numbers for players who reside in any of these countries and English remains the only official language for customer support.

Players who resided United Kingdom or Ireland benefit from the advantage of having a toll-free number where they can ask their questions over the phone. The rest of their players will have to settle for the international helpline, but both these numbers are available 24 hours a day, seven days a week. Phone support and email are available to prospective customers as well, whereas live chat can only be used by registered members.

Live chat: Yes

English, German, Finnish, Spanish, French, Japanese, Polish, Portuguese, Russian, Swedish, Italian, Czech, Hungarian, Romanian, Chinese, Greek, Serbian, Croatian, Ukrainian, Turkish

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21Nova Casino promotions and offers

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Deposits and withdrawals

New members are advised to open a play money account and explore the entire collection of games, prior to making a deposit. Those who are ready to make the transition to real money gambling, can use one of the numerous payment methods. 21nova Casino instruct players to deposit and withdraw funds using the same financial instrument when this is possible, for reasons that have to do with security of transactions and to mitigate the risks of fraud and money laundering.

Bank transfers are preferred by conservative users, as they have the upside of allowing players to deposit and cash out larger amounts and are more suitable for cashing out progressive jackpots. The problem is that they take several days, which is slightly longer than the time required to withdraw funds using credit cards. Visa and MasterCard are both accepted, but the latter can only be used for depositing funds and players will have to use another payment method for cashing out.

Electronic wallets are far more versatile and Skrill, Neteller and PayPal are the ones used more often, although prepaid solutions such as Ukash have gained a lot of popularity. Prepaid cards in general have the advantage of mitigating the risks of gambling addiction, as players can keep their gambling related expenses in check and can only lose the amount funded.

Currencies
accepted:

GBP, USD, EUR, CHF, CAD, SEK

All deposit
withdrawal
methods:

Visa, Mastercard, Neteller, PayPal, Ukash, Entropay, Skrill (Moneybookers), Instadebit, Ecocard, UseMyFunds, WebMoney, ClickandBuy, Poli, Bank Transfer, Ideal, Abaqoos, Przelewy24, Sofort, Giropay, Moneta, Nordea, Euteller, eKonto, EPS, Teleingreso, Trustly, DineroMail, Todito, Lobanet, FundSend, Sporopay, AstroPay, AGMO, TrustPay, Qiwi, Yandex

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