Casino.com

Gambling Judge score

6.31/10

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Casino.com welcome bonus and review

Few online casinos have a name that is easier to remember than Casino.com, but there is actually more than meets the eye about them. The gambling group Boss Media is the one owning the Swedish online casino which was founded exactly 12 years ago. Back in 2003, they had high expectations, but also a wide gap to close, if they ever were to make it to the top of the food chain.

Today, Casino.com is among the most respectable online casinos and famous for its flawless customer support, nice diversity of payment methods and overall attention paid to details. The recent bonuses and promotions are a significant improvement from the ones offered many years ago, while the wagering requirements have also been simplified. Another great thing about this online casino is that the collection of games is significantly larger even though the entire compendium is powered by Playtech.

Casino.com is a respected brand on its own and the fact that it benefits from the financial support and reputation of Boss Media further consolidate their prestige. Playtech can be played here on various devices and players don’t have to make any compromises if they prefer to play in browser. Both highrollers and beginners who can only afford to wager tiny amounts are welcomed with open arms and there is even the possibility of wagering exclusively virtual currency.

The website was rebranded in 2008 and that was an important milestone for the gambling group, as its customer base is constantly expanding ever since. The company is licensed and regulated in Gibraltar, with the website being translated in no fewer than 46 languages, which helps a lot with the sign-up process. At the time of writing, players from 189 countries enjoy their games, but unfortunately those who resided United States are still denied access.

Bonuses available for

Casino

Bonus
not available in
United States

Casino.com bonuses and promotions

Casino.com is more than willing to double the first deposit of new members up to a maximum of €400 or currency equivalent. Players have no problem in depositing using electronic wallets and they collect the bonus immediately after the investment has been confirmed. When it comes to wagering requirements, they no longer apply to the combined amount and only the bonus needs to be played through 40 times.

Players should know that if they are very successful and manage to clear the bonus relatively quickly, they will be restricted to an amount of $5000 when trying to cash out their profits. This is a lot of money for beginners and truth be told, only a small minority of new members actually end up winning that much money right from the start. Players who reside in Russia and China are unfortunately excluded from this promotion, so they won’t be able to collect the bonus.

Unlike other welcome packages that apply exclusively to the 1st deposit made by new players Casino.com allows its customers to redeem the bonus eight times in a row. Basically, you will be eligible for the same cool amount of €400 if you deposit again and again, until you finally hit the limit of €3200. That’s a lot of money by any standards and since the wagering requirements allow players to choose between slot machines, table games and video poker variants, there are no unnecessary obstacles to overcome.

Players are also encouraged to spread the news about the quality products offered by Casino.com and are even provided with an incentive to act as advertising agents. Once again, those who reside in Russia and China are not going to reap the benefits, but all the other members will be eligible for a bonus of €50. This amount will be awarded each time they recommend a friend and this guy chooses to make a qualifying deposit of at least €20.

Every week players are eligible for a cashback, which applies only to the net losses, so in the unfortunate situation in which you end up losing money, a portion of these losses will be refunded. The amount that players collect back as reimbursed money depends on their status, with players being granted bronze, silver and gold members. This is how the loyalty scheme works and the only way of improving your position is by accumulating comp points, which are awarded whenever players wager real money.

The upsides of the Casino.com are numerous but the ones who become VIP players are going to enjoy the best things in life here. One thing that is missing is a bonus dedicated to those who use specific payment methods, even though the online casino encourages its members to rely on electronic wallets. On the other hand, they are a strong promoter of mobile gambling and whenever players deposit using a smart phone or tablet, they will have their deposit matched by 200% up to €200.

Software and games

Casino.com chose to rely on software developed by Playtech, simply because these guys are the biggest producers of online casino games. The solution is still paying off, as they have hundreds of titles to offer and managed to maintain a healthy ratio between slot machines, table games and video poker.

Obviously, those who prefer to spin the reels of video slots are going to have more options than those who stick to table games. What they don’t enjoy is the opportunity of competing against real dealers, since only blackjack, baccarat and roulette are compatible with this gaming format. The highly trained professionals that operate in luxurious studios are more than happy to deal the cards on your behalf and spin the roulette wheel, while interacting with each and every participant.

There are plenty of other games that can be played exclusively against the random number generator and in this category we need to include all slot machines. Since the RNG is checked by independent auditors to ensure fairness, there are no reasons to worry about whether the outcome of the games is predictable or not. The operator allows players to enjoy their game straight in browser, but if they are hell-bent on downloading software prior to playing, they can do that.

In addition to classic slot machines that can be found here as well as other casinos that belong to the Playtech network, there are a couple of games that can only be played at Casino.com. Keno Xperiment, Penalty Shootout, Around the World and Genie's HiLo Jackpot are the most successful arcade, while those who prefer the classics will get to choose between Party Line, Fountain of Youth, Haunted House, Tropic Reels, Golden Tour, Vacation Station, Farmer's Market, What's Cooking and Thrill Seekers.

Pros and Cons for playing at Casino.com

Casino.com offers hundreds of casino games all powered by a respectable software developer and they are compatible with mobile devices. You don’t need to download any software if you don’t want to as all the games can be played in the browser.

The website is translated in multiple languages and customer support specialists are fluent in English, so the creation of an account is simplified and assistance is always effective. Players from almost 200 countries can play here and enjoy generous bonuses and promotions, with those who resided United States being the odd exception. One of the few shortcomings is that withdrawals tend to take longer than expected for all payment methods.

Contact methods

Casino.com has a customer support that never sleeps and whenever you have questions to ask, you should pick up the phone, write an email or type a message in the live chat feature. The latter is gaining a lot of traction given the fact that it is the fastest solutions that doesn’t imply direct interaction with a specialist.

If you are fluent in English, you will have the chance to enjoy a great conversation with a native speaker and are almost guaranteed to solve your problem with a simple phone call.

Live chat: Yes

English, German, Spanish, Greek, French, Italian, Norwegian, Russian, Finnish, Swedish, Bulgarian, Estonian, Icelandic, Turkish, Chinese, Dutch, Portuguese, Ukrainian, Japanese, Thai, Korean

Suite 901 Europort, Gibraltar

Casino.com promotions and offers

No extra promos yet!

Withdrawal and deposit options

Casino.com has a couple of withdrawal limits but these differ depending on the player’s status, with gold members enjoying certain advantages as compared to browse players. The minimum deposit of €10 is a strong incentive to make the transition from virtual currency to real money gambling and the same amount can be cashed out. This applies to all the payment methods currently offered and the list includes bank transfer, visa, skrill, maestro, mastercard, paysafecard and neteller.

There are not many things to complain in regard to the financial instruments offered, but there are a couple of problems that players might encounter when attempting to cash out. Even when you use traditionally fast payment methods, such as credit cards and electronic wallets, you might have to wait up to 11 days. It can take even longer to perform these transactions if you are relying on bank transfers, so arm yourself with patience when you feel ready to cash out your profits.

These guys have managed to avoid all sorts of problems that usually have a deterring effect on players who contemplate the possibility of opening an account with a new casino. They built on the reputation of their parent company, but introduced security standards of their own, which are now much appreciated by existing customers. Private data is handled with care and there was no leaked information so far, which is not a small thing given the fact that they have been around for many years.

Playtech is as respectable as a software developer can be and the fact that the games are also audited by independent companies means a great deal to players. The house edge is not smaller or higher than the one applying to other casino games, so you need to use perfect strategy to improve your chances to win.

Currencies
accepted:

EUR, USD, GBP, AUD, CAD, CHF, DKK, HKD, NOK, NZD, SEK, ZAR

All deposit
withdrawal
methods:

MethodMin WithdrawalMin DepositWithdrawal FeeWithdrawal
ProcessingTime
Visa EUR 5 EUR 20 EUR 0 9-11 days
Mastercard EUR 5 EUR 20 EUR 0 9-11 days
Maestro EUR 5 EUR 20 EUR 0 9-11 days
Neteller EUR 5 EUR 10 EUR 0 4-5 business days
Skrill (Moneybookers) EUR 5 EUR 10 EUR 0 4-5 business days

Method

Min. withdrawal
EUR 5
Min. deposit
EUR 20
Withdrawal fee
EUR 0
Withdrawal processing time
9-11 days
Min. withdrawal
EUR 5
Min. deposit
EUR 20
Withdrawal fee
EUR 0
Withdrawal processing time
9-11 days
Min. withdrawal
EUR 5
Min. deposit
EUR 20
Withdrawal fee
EUR 0
Withdrawal processing time
9-11 days
Min. withdrawal
EUR 5
Min. deposit
EUR 10
Withdrawal fee
EUR 0
Withdrawal processing time
4-5 business days
Min. withdrawal
EUR 5
Min. deposit
EUR 10
Withdrawal fee
EUR 0
Withdrawal processing time
4-5 business days
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