Casino Heroes

Gambling Judge score

4.91/10

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Casino Heroes welcome bonus and review

If the name of this online casino doesn’t ring familiar to you, then this is surely because they decided to change their name after being referred to as Casino Saga. The reason for why they chose to go by the name of Casino Heroes are not known, but the good news is that they are not one of the online gambling operators that had to change their name to make unfair practices forgotten.

Since the rebranding process, things took a turn for the better on many levels and the major improvement is in regard to the introduction of more software developers. Microgaming and Net Entertainment remain their main providers of games, but new players jump into the fray and Betsoft, Rabcat, and Play'N GO are their newest partners. Their titles were immediately embraced by the customers, which at the time of writing reside mostly in Scandinavian countries.

Casino Heroes started out to create the ultimate environment for Swedish, Norwegian and Finnish players and the succeeded at doing exactly that. As their popularity grew and Europeans were attracted by their fast rising collection of titles, they required new partners and the software developers were a fine choice. The website was also changed several times and the new graphics are fantastic, with players making a virtual voyage to a magical Island.

Instead of spinning the reels of slot machines one at the time, members feel like a part of something greater and they level up their characters just as players do in RPG games. As they defeat bosses and complete epic quests, they improve their reputation and unlock new bonuses and unique advantages. Playing the games in the browser as opposed to downloading content is also one of their best-selling points and this applies to all the titles.

Casino Heroes has its license issued by Maltese authorities and this helps them project an image of trustworthiness that few online casinos can brag about. The local Lotteries and Gaming Authorities is very strict and doesn’t allow them to expand their business to North America and welcome US-based players with open arms. Furthermore, those who reside in Italy, France, Guyane (French Guiana), Reunion, Guadeloupe, Martinique China and Hong Kong are also denied service.

Casino Heroes is more than your regular online casino geared towards professional players trying to make a sizable profit when spinning the reels of slot machines or playing table games. They invite players to get fully immersed in their virtual universe and use the partnership with several software developers as an invaluable tool. The games on the offer are numerous and feature some of the finest artwork, while participants can easily quantify their progress in more than money made.

The iconic characters and the special features introduced by Casino Heroes differentiate them from other online gambling operators. There are hero figurines and various avatars that to make it easier for players to relate to their virtual characters. Points are accumulated whenever they complete objectives and defeat various opponents, with the experience being very similar to the one of playing video games.

Bonuses available for

Casino

Bonus
not available in
United States

Casino Herose bonuses and promotions

Casino Heroes made numerous changes to its interface and most of them work for the better, but unfortunately one key element is still missing. Welcome bonuses were not offered by Casino Saga and are still conspicuously absent from the picture. This is a huge turnoff for anyone who has played online casino games elsewhere and was hoping for a bankroll booster when opening an account here.

The fact that there is a loyalty scheme is refreshing, but there are plenty who find the initial disappointment to be too big to overcome. In fact, many players don’t even open accounts in the first place and as a result they don’t get to enjoy the advantages of moving up the ladder. Casino Heroes was smart enough as to introduce original concepts to make the accumulation of loyalty points more attractive.

They also offering the possibility of players to convert these points into real cash or use them to purchase branded merchandise and enter exclusive tournaments.

Software and games

Casino Heroes used to provide only games developed by Microgaming and Net Entertainment, but that wasn’t the problem even for the most experienced players. There are hundreds of games to choose from and the advantages of being a part of ample networks were self-evident. Nevertheless, the customer base expanded quickly after new software developers join the fight and at the time of writing there are more than 500 games to choose from.

3-D graphics slot machines are no longer the future, but an integral part of the present and Betsoft is an expert at providing such titles. They are great at manufacturing dazzling video slots, but other popular genres, such as video poker or table games. All their titles are grouped into categories, so navigation is a breeze and you can move from one to the other with just the click of the mouse.

Interesting enough, not all the video slots at Casino Heroes can be played right away and players need to unlock some of these games. This makes the quest more challenging and whenever they defeat bosses, members will be notified about the new games that just became available. It is hard to come up with a more exciting loyalty program, as existing members always have something to look forward to.

The most obvious choice for those who seek diversity is to strip from slot machines to table games and video poker when they feel comfortable. After browsing so many slots and competing for progressive jackpots, action can look a bit slow particularly at live table games. Caribbean Stud, Craps, Red Dog and Casino Hold’em are the alternative for those who don’t care much for real dealers, which only cater for those who prefer blackjack and roulette.

Video poker games are a treat and the fact that you can play them on mobile devices makes things much better. The range of games includes Jacks or Better, Deuces Wild and Bonus Poker, while the new titles are basically spinoffs of these classics. Players can go over the rules and check out the payout tables at the same time, while learning more about the games in the tutorial areas.

Pros and Cons for playing at Casino Heroes

Casino Heroes now works with six software developers and all of them are widely regarded as some of the best in the industry. Hundreds of games are available and can be played as downloadable content or straight in the browser for those who prefer the flash version.

The games are proven fair and the seal of approval from independent auditors can be checked out on the website, while all transactions are protected with SSL encryption. Customer support is flawless and in many cases players don’t even get this far because they find the answers they seek in the FAQ area.

There is no welcome bonus to collect and virtually no financial incentives for those who choose to open a real money account. The limits for deposits and withdrawals are quite low, but there are not many financial instruments that players can use for these transfers. There is also a withdrawal timeframe of roughly 2 days, which causes slight delays when cashing out funds.

Contact methods

Customer support is delightful and their specialists are obviously doing their very best to make sure that no problem is left unsolved. They only speak English and are available over live chat, telephone and email support, with all the solutions being fast and effective.

Casino Heroes has invested massively in its customer support team but at the same time did a great job at building a comprehensive FAQ section.

Live chat: Yes

English, German, Swedish, Norwegian, Finnish

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Central Business Centre, Mdina Road, Zebbug, ZBG9015, Malta

Casino Heroes promotions and offers

No extra promos yet!

Withdrawal and deposit options

Casino Heroes has some of the lowest limits for both deposits and withdrawals, with players being only required to transfer €10. Visa, mastercard, bank, neteller, skrill, trustly and puggle pay all qualify for the purpose and in less than three working days transactions are completed. A pleasant surprise is that bank transfers take even less and you can have the funds transferred to your bank account in roughly 48 hours.

Players might be initially requested to provide some documents to prove their identity, but this is a requirement at many online casinos. There are no limits for cash outs, so if you are lucky enough as to unlock a winning combination and win a progressive jackpot, you will enjoy your funds right away.

Casino Heroes only works with software developers that have an outstanding reputation and this is something that they did under the previous name. Net Entertainment games are audited and have had a flawless track record since the very beginning, while the new operators are upholding the same security standards. Transactions are protected with the SSL encryption and there was no leaked information about the players or sensitive data shared with third parties.

Currencies
accepted:

EUR

All deposit
withdrawal
methods:

Visa, Mastercard, Skrill (Moneybookers), Neteller, Bank Transfer, Trustly, PugglePay

MethodMin WithdrawalMin DepositWithdrawal FeeWithdrawal
ProcessingTime
Visa EUR 10 EUR 10 EUR 0 1-3 working days
Mastercard EUR 10 EUR 10 EUR 0 1-3 working days
Bank Transfer EUR 10 EUR 10 EUR 0 1-2 working days
Neteller EUR 10 EUR 10 EUR 0 instant
Skrill (Moneybookers) EUR 10 EUR 10 EUR 0 instant

Method

Min. withdrawal
EUR 10
Min. deposit
EUR 10
Withdrawal fee
EUR 0
Withdrawal processing time
1-3 working days
Min. withdrawal
EUR 10
Min. deposit
EUR 10
Withdrawal fee
EUR 0
Withdrawal processing time
1-3 working days
Min. withdrawal
EUR 10
Min. deposit
EUR 10
Withdrawal fee
EUR 0
Withdrawal processing time
1-2 working days
Min. withdrawal
EUR 10
Min. deposit
EUR 10
Withdrawal fee
EUR 0
Withdrawal processing time
instant
Min. withdrawal
EUR 10
Min. deposit
EUR 10
Withdrawal fee
EUR 0
Withdrawal processing time
instant
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