Casino Mate

Gambling Judge score

4.06/10

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Casino Mate welcome bonus and review

Casino Mate is original, polished and offers the entire collection of Microgaming slot machines, including the celebrated progressive jackpots. Table games and video poker are also on display and they offer the genuine live dealer experience, so all bases are touched. Even though the company is licensed and regulated by the authorities of Malta, the targeted audience is made up mostly of Australian gamblers.

Many of their promotions are geared towards these players and the same goes for the occasional offers, although the welcome package is the same. The list of excluded countries has United States at the top, but players from Romania, the Czech Republic and Hungary are also denied access. Except for those who reside in these countries, all others are welcomed and expected to make a real money deposit to qualify for the freebies.

The gaming experience is enhanced by the fact that the games are compatible with mobile devices and you don’t need the latest gadget to enjoy every spin of the reel. Casino Mate doesn’t have a dedicated application for mobile users, but the website was optimized and loads quickly. There are not many promotional banners and the advertising content is limited to highlighting the latest campaigns.

Casino Mate has changed the layout of the website several times and all of these modifications were for the better, as the website loads faster than ever before. The color scheme has remained generally the same, with yellow and green being preferred. This is hardly a surprise given the fact that they hope to attract Australian players and these two colors are frequently associated with people from this continent.

The fact that Casino Mate applied for a license in Malta is the direct result of this jurisdiction enjoying an outstanding reputation in the online gambling industry. They went a step further and make sure that the games are certified by eCogra to ensure fairness and make prospective customers more confident.

Bonuses available for

Casino

Bonus
not available in
United States

Casino Mate bonuses and promotions

Casino Mate offers a welcome bonus worth $100 and in return expects players to deposit an equal amount, something that is in complete accord with the industry standard. A minimum deposit of $10 also qualifies for the purpose and players will receive the amount in currency equivalent if they decide to deposit in Euros or British Sterling pounds.

Instead of requiring both the bonus and deposit to be played through, Casino Mate will simply instruct players to spin the bonus amount 50 times. In the great scheme of things, this requirement is slightly higher than the average, but the upside is that you don’t have to worry the deposited funds first. Those who managed to clear the initial bonus as well as those who failed in this attempt will have several new chances as further deposits will also be matched.

When you fund your account once again, you will be eligible for an additional $50 and this time the deposit will be matched by 200%. This is a tiny financial commitment, but the next that will require players to take a leap of faith and commit an amount of up to $2000. That is a lot of money by any standards and the reason for why players are still going to do it is that in return for their action, Casino Mate will provide a bonus worth $500.

Last but definitely not least, players who follow through with the deposit protocols and get as far as to make a fourth investment, will have it matched by 50%. This time they will be eligible for a cool amount of $750 and at the end of the day, the combined amount will go all the way to $1400.

With so much money in their bankroll, they can meet their highrollers’ expectations and make the transition to nosebleed limits. Meanwhile, all real money depositors are allowed to wager virtual currency and still play all the games available in the collection.

The loyalty scheme currently enforced by Casino Mate revolves around the awarding of one comp point for every 10 credits wagering. This means that you can bet in different currencies and receive the same loyalty point, which can be converted into real money. Those who become VIP members as well as those who make their way to the top of the ladder are going to enjoy better terms, so the incentive is there to stay active and committed to this cause.

Software and games

Casino Mate could afford to be selective, due to the fact that the Microgaming assortment of games includes hundreds of titles. At the time of writing, there are around 400 such games available here, including the best releases of 2014. Break Da Bank Again, Thunderstruck II and Immortal Romance are at the top of the list when it comes to preferences. British-style AWP can also be found here and there are plenty of three reel slot machines for those who appreciate the classics.

There are fewer table games to choose from, but you need not to worry regardless of what type of blackjack, baccarat, craps or roulette you prefer. Several versions are covered and the classic titles can be played in the company of real dealers, so there are no compromises to make. All of these games qualify for meeting the wagering requirements and the only shortcoming is that table games have a lower stake percentage contribution than slot machines.

Specialty games, as well as the video poker games can only be played against the random number generator, with the latter including the popular Jacks or Better and Joker Poker. Players who are well versed in the art of playing video poker and one to spend some quality time spinning the reels of different games, might find SupaJax and All Aces much to their liking. It is entirely up to them to play single-handed version or spin the reels of multiple video poker games simultaneously.

Pros and Cons for playing at Casino Mate

Casino Mate does a great job at meeting Australian players halfway and offers several perks to those from this country, including local toll-free numbers. Customer support overall is outstanding and highly responsive, while the security protocols include the latest SSL encryption and eCogra certification.

The downsides are not that numerous and the affect mostly American players, who are not allowed to open a real money account. All those who can’t play here will be thrilled to discover that the most popular Microgaming games are available in both real and virtual money format.

The collection of slot machines is spectacular, while those who prefer video poker and specialty games are the ones who drew the shorter straw. There are less than 20 titles dedicated to these two genres.

Contact methods

Customer support can help with clearing any doubts regarding the security procedures enforced by Casino Mate, while providing assistance with technical issues. They are always on duty, so don’t worry about late hours and make a phone call or write an email.

The live chat is just as easy to access on both mobile devices and desktop computers, so those who don’t benefit from the convenience of toll-free numbers can use this feature.

Live chat: Yes

English, German, Russian

unknown

Casino mate promotions and offers

No extra promos yet!

Withdrawal and deposit options

Casino Mate offers skrill, direct bank transfer, click and buy, entropay, neteller, eco and paysafe as payment methods and enforces a maximum withdrawal limit of $4000 per week. This is simply not enough for jackpot winners and highrollers, yet the vast majority of recreational players will have no problem with this limitation. They will be happy to hear that it is allowed to deposit at least €10 and cash out €20, using any of these payment methods and pay no commission.

It is going to take anywhere between one and three banking days for credit cards and e- wallets and the waiting time is virtually the same for bank transfers. Casino Mate is one of the few online casinos that doesn’t impose additional restrictions to those using exotic payment methods. This is the result of them not having to worry about the problems triggered by the prohibitive rules that denied the American players a chance to wager online.

Casino Mate players don’t need to worry too much about the fairness of the games, because all of them are branded by Microgaming. This is just one argument in favor of trusting them with your money, but the online casino goes a step further and has applied for additional certification. The eCogra seal of approval is by far the most reliable one, testifying that the games are audited often.

The percentages of all the games and the payout tables are displayed clearly, so those who can’t make up their mind will be able to make an informed decision. Security is also enhanced by the use of firewalls and 128 bit SSL encryption, which serve the purpose of protecting customers from outside threats. There were no cases of leaked information and the private data of players was never shared with unauthorized parties, which is also reassuring.

Currencies
accepted:

EUR, USD, GBP, AUD, CAD, NZD, RUB, SEK, CHF

All deposit
withdrawal
methods:

Visa, Mastercard, Skrill (Moneybookers), Neteller, Sofort, UseMyBank, Poli, Instadebit, Ideal, Paysafecard

MethodMin WithdrawalMin DepositWithdrawal FeeWithdrawal
ProcessingTime
Visa EUR 20 EUR 10 EUR 0 1-3 working days
Mastercard EUR 20 EUR 10 EUR 0 1-3 working days
Neteller EUR 20 EUR 10 EUR 0 2-3 working days
Skrill (Moneybookers) EUR 20 EUR 10 EUR 0 2-3 working days
Paysafecard EUR 20 EUR 10 EUR 0 2-3 working days

Method

Min. withdrawal
EUR 20
Min. deposit
EUR 10
Withdrawal fee
EUR 0
Withdrawal processing time
1-3 working days
Min. withdrawal
EUR 20
Min. deposit
EUR 10
Withdrawal fee
EUR 0
Withdrawal processing time
1-3 working days
Min. withdrawal
EUR 20
Min. deposit
EUR 10
Withdrawal fee
EUR 0
Withdrawal processing time
2-3 working days
Min. withdrawal
EUR 20
Min. deposit
EUR 10
Withdrawal fee
EUR 0
Withdrawal processing time
2-3 working days
Min. withdrawal
EUR 20
Min. deposit
EUR 10
Withdrawal fee
EUR 0
Withdrawal processing time
2-3 working days
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