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Frank and Fred Casino www.frankfred.com

Gambling Judge score

9.74/10

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Frank and Fred Casino review and bonuses

Frank & Fred Casino is a new gambling operator with an original approach that is guaranteed to catch the eye of prospective players. Everything seems to be personal about this casino, which encourages players to check out their surroundings and sign up for an account.

They offer original incentives to new players, classic bonuses and a VIP program for veterans, as well as a nice lineup of games. The casino is licensed and regulated by the Malta Gaming Authority and accepts players from many European countries.

Bonuses available for

Casino

Bonus
not available in
United States

Live Casino

Bonus
not available in
United States

Games

Bonus
not available in
United States

Slots

Bonus
not available in
United States

The Frank & Fred Casino welcome bonus consists of a mix of cash and free spins, with incentives offered to those who make a real money deposit. Even before they make a financial commitment, players have the chance of winning something for free, thanks to the welcome bonus round. This can be used to spin the NetEnt Wheel and depending on the outcome, players can unlock a maximum of 100 free spins. When these are triggered, the casino will pay them out instantly to be used on the most popular NetEnt slots.

Regardless of how successful they are with spinning the NetEnt Wheel, all new players are eligible for a welcome bonus worth €250. In exchange of depositing this amount, punters can start with an initial bankroll worth €500. The casino will offer 100 complementary free spins to be used on the Starburst slot, yet these bonus rounds are released gradually. It takes 10 days for players to receive the entire bundle, as it is divided into chunks of 10 free spins at a time.

The Frank & Fred Casino welcome bonus doesn’t end with the first deposit and players can unlock additional cash and free spins. That’s because the second and third deposits are also matched, so those who persevere can collect a maximum of €1000 and 200 free spins. The 35 times wagering requirements apply to the combined amount of bonus and deposit and they have to be cleared within 14 days. Players have even less time to convert free spins into profits, as they need to be used on the day they are awarded. The resulting winnings have to be played through in less than three days, otherwise they will expire.

How to Get Started

Players should sign up for a real money account as soon as possible to be eligible for the free spin. Frank & Fred Casino only requires the complete name, physical and email address, as well as a username to get things started. New players should also signal their willingness to abide by the terms and conditions to complete the registration process.

The free spin that allows them to try the NetEnt Wheel is offered at the end of the registration process, while the welcome bonus is triggered by a deposit. Players will eventually have to prove their identity by submitting certain documents but only when they make the first cash out.

Games and Software at Frank & Fred Casino

There are more than 1000 Frank & Fred casino games to play on real and virtual currency and most of them are slots. Even though this is a new casino, it had no problem in building an impressive lineup of games and that’s the result of working with more than 30 software developers. NetEnt is one of the main supplier of games, which explains why some of their best promotions for new players are dedicated to games produced by the Scandinavian developer.

Frank & Fred casino slots with progressive jackpots are the ones capable of triggering the biggest payouts. They can be enjoyed on mobile devices, straight in the browser, as they are available in instant play format. The absence of a dedicated app for smartphones and tablets doesn’t have a deterring effect on prospective players. Video pokers and lottery inspired titles are also ideal for playing on mobile gadgets, with the games having an average return to player of more than 95%.

The Frank & Fred live casino section can feel a bit like an afterthought, if we look strictly at the number of games on display. Only a few roulette, blackjack and baccarat versions can be played against real dealers and the entire live casino is centered on table games. Players can use the live chat feature to talk to their peers and the dealers, exclusively in English. The action is broadcasted from glamorous studios, so players feel like gambling in a casino, without leaving the comfort of their homes.

Website layout and interface

The Frank & Fred casino website has a minimalistic feel, which is well suited for beginners and casual players. Everything on its pages is simple and easy to find, with the bright purple background color being both soothing and exciting. Veteran players can be a bit put off by the manner in which the games menu bar works, as it is slightly more complicated than what most casinos use these day. Overall, the website looks good on both computers and mobile devices and gets players in the mood for gambling.

Contact options

There are two main channels of communication for those who want to get in touch with customer support. They can either use the live chat and talk directly to a specialist or write their questions in an email and patiently wait for a response.

The main problem is that live chat is only available between 10 AM and 7 PM, so players have to rely on email outside business hours. They do have a decent chance at finding the questions they seek in the FAQ section, which is well developed.

Live chat: Yes

English, German, Finnish, Norwegian, Swedish

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3rd Floor, Spinola Park, Triq Mikiel Ang Borg, St. Julians, SPK1000, Malta

Should you play at Frank & Fred Casino?

PROS
  • Impressive lineup of games from more than 30 developers
  • Good bonuses and a solid VIP program
  • Plenty of payment methods and no withdrawal limits
  • Many free spins offered to new players
CONS
  • Customer support doesn’t work 24/7

Other promotions and offers at Frank & Fred Casino

The Frank & Fred casino VIP program rewards players who bet real currency, by pushing them up the loyalty ladder. The rewards get better and players enjoy the perks that are not offered to newcomers, as they attain VIP status. Getting to the top is a challenge itself, but players also have to earn a certain number of points each month to maintain their position. Access to exclusive events, a better conversion of loyalty points and other special perks are available to those who have joined the exclusive club.

Fred’s Favourite Casino Slot: Crystal Sun promotion is a shining example of a Frank & Fred casino campaign celebrating the release of new slots. Free spins are offered by the casino to players, so they can try the latest slots released by leading developers. Classic and original games such as Hall of the Mountain King, Jammin’ Jars and Gonzo’s Quest have been at the center of these promotions.

The Frank & Fred Lottery invites players to participate in weekly draws to win one of the many prizes available. Lucky winners can collect everything from dream vacations and cash to gold nuggets and other amazing gifts. Anyone who has made a deposit over the last seven days qualifies for this promotion and players can increase the odds of winning by getting more tickets for the raffle. These depend on their VIP level and on Tuesday evening at 7 PM, participants can watch the draw live at frankfredlottery.com.

Currencies and Payments Options

Currencies
accepted:

EUR, NOK, SEK

All deposit
withdrawal
methods:

Visa, Mastercard, Sofort, MuchBetter, Trustly, Skrill (Moneybookers), Neteller, Paysafecard

MethodMin WithdrawalMin DepositWithdrawal FeeWithdrawal
ProcessingTime

Method

Frank & Fred casino payment methods include Klarna, MasterCard, MuchBetter, Neteller, Paysafe Card, Rapid transfers, Skrill, Sofortuberwaisung, Swish, Trustly, Visa and Zimpler. These can be used to deposit funds instantly and to cash out winnings in no more than 48 hours. Players who have verified their account can expect cash out as fast as 12 hours, plus the standard pending period of 12 hours. Weekend cash outs are permitted and the payout limits range from €3000 for credit cards to €5000 for e-wallets. Those who choose Trustly can withdraw as much as €100,000 per transaction and there are no limits for bank wire transfers. EUR, NOK and SEK are the three currencies accepted at Frank & Fred casino.

Conclusion

Frank & Fred casino emanates a lot of energy and it is one of the gambling operators that know how to create a lot of hype. Being a new player in the competitive industry of online gambling is always a challenge, but the casino is licensed by the MGA. The collection of games exceeds 1000 titles and it is in line with what industry leaders have to offer these days. They’ve got some great promotions for new players, with a massive welcome bonus that includes cash prizes and free spins. It is also refreshing to see that players can choose from so many payment methods and enjoy high withdrawal limits.

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