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PlayFrank Casino www.playfrank.com

Gambling Judge score

9.4/10

just icon x on red circle United States flag Players from United States can't register at PlayFrank Casino

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PlayFrank review and welcome bonuses

[Updated 25th June 2020] Important Announcement: We do NOT recommend playing at PlayFrank anymore, based on our player reviews. The following three operators are proven to be highly safe & trusted: Unibet, Parimatch and STSBet.

PlayFrank Casino went online in 2014 and is licensed by Malta Gaming Authority. It is owned by EveryMatrix NV Casinos which also owns several other online gaming sites such as Caribic Casino, Wayne Casino, and Viks Casino. The site offers a wide range of online casino games from such noted software developers as NetEnt, Microgaming, and Evolution Gaming.

The site is quite simple looking and it is easy to find your favorite titles which can be played right on the site. Most games can also be played on your smartphone, tablet, or other mobile devices. Opening an account takes about a minute and there are plenty of ways to instantly fund your PlayFrank betting account. There are a few valuable bonuses and ongoing promotions available too.

You can set the site language to English, German, Finnish, Norwegian, or Swedish and there is a good selection of betting currencies. The list of restricted countries is quite extensive. Aside from the United States, players from countries such as Bosnia, Bulgaria, Czech Republic, Denmark, France, Greece, Hungary, India, Romania, Russia Slovakia, and several others are prohibited from playing at this site.

Bonuses available for

Casino

Bonus
not available in
United States

Live Casino

Bonus
not available in
United States

Games

Bonus
not available in
United States

Slots

Bonus
not available in
United States

PlayFrank has two welcome bonuses waiting for new players.  The 1st Welcome Bonus is 100% bonus up to €100 + 50 instant free spins.  Simply click on the “Deposit” link on the left side of the page, make a minimum deposit of $20 using the desired payment method, and select the 1st Welcome Bonus before confirming your deposit.  PlayFrank will match your deposit up to €100.  You will need to wager the amount of the bonus plus the amount of the deposit 35 times before the funds can be withdrawn.  The free spins will be issued instantly.  They are only valid for 24 hours after you receive them.  Any winnings that result from the free spins will need to be rolled over 40 times before the funds can be withdrawn.

If you took advantage of the 1st Welcome Bonus then you are eligible for the 2nd Welcome Bonus which will give you a 50% bonus up to €200 and 50 free spins, which are credited instantly, when you make your second deposit.  The same terms and conditions as the 1st Welcome Bonus apply.  But wait!!  The 3rd Welcome Bonus will give you a 100 more free spins that you get right away when you make your third minimum deposit.  Once again, the same terms and conditions apply.

Customers are rewarded for their loyalty as well with new brand new unique levelling system in which customers can decide when they want their rewards by aquiring player experience. Rewards like free spins, bonuses, cashbacks and other goodies are easier to get now. You can earn extra bonuses and free spins by playing your favorite games.  The more you play, the more you are rewarded.

Website Layout and Interface

One thing that may strike you when you first go to PlayFrank Casino is that it looks a little hokey. Rather square. There is definitely nothing flashy about the site but it is a cinch to navigate. You can select from slots, live casino, table games, jackpot games, classic slots, or others. The games are neatly displayed on the bottom portion of the page while account information can be accessed by clicking on your name on the left side of the page. Another nice feature is the search function which lets you seek out your favorite games by title or by software developer. Customers can scroll to the bottom of the page to find other links such as the FAQs, terms and conditions, and the responsible gaming policy.

Evolution Gaming powers the live casino while PlaynGo, NYXGaming, Quick Spin, Booming Games, Williams, Genii, Playson, Endorphina, Spigo, BetSoft, Stake Logic, and Pariplay combine to give players the full casino experience with hundreds of quick-play titles to choose from. The full software providers list also includes Netent, Microgaming, Endorphina, Playson Casino, Habanero Casino and OneXTwoGaming Casino.  OMG Kittens, Superman, Zeus, and Pearls of India are some of the popular games that you will find here. These games load quickly, run smoothly, and can be played with real money or tested using play money. All games are proven fair by iTech Labs and TST and the site uses SSL encryption to protect all of your information. The HTML5 interface makes it possible to enjoy your gaming experience on your mobile devices without needing to download anything.

Pros and Cons for playing at PlayFrank Casino

Being able to play instantly on a PC or mobile device is handy but that is a standard feature at almost all gaming sites. Being licensed and regulated by the Malta Gaming Authority and having their games certified by iTech Labs and TST is very reassuring. There are some good bonuses and ongoing promotions that come without too many onerous restrictions and there are plenty of currency options. The selection of live dealer games is also very good and they have a good range of minimum and maximum bets.

One of the drawbacks is the high number of countries that are prohibited from betting at PlayFrank. Some people might not like that they must claim the 1st Welcome Bonus in order to qualify for the Weekly deposit bonuses. Players that like to wager larger amounts may be put off by the relatively low cash out maximum of €10,000 per week and €25,000 per month. However, it is possible to negotiate higher limits.

Contact Methods

Unfortunately, PlayFrank does not offer customer support via the telephone and they do not have a presence on social media. Customers that have questions or issues can use the live chat function by clicking on the icon at the bottom right corner of the page. The livechat is now available 24/7. If you need to contact them by email then you can send them one at support@playfrank.com. The response time is usually pretty fast but more complex inquiries that require investigation will most likely take longer.

If you have a complaint you can email complaints@playfrank.com and if you have any questions about compliance then you can direct your email to compliance@playfrank.com.

Live chat: Yes

English, German, Finnish, Norwegian, Swedish

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Suite 10, Level 4, Portomaso Business Tower, Vjal Portomaso, St.Julians, STJ 4011, Malta

Other promotions and offers at PlayFrank

No extra promos yet!

Payment Methods and Currency Options

Currencies
accepted:

EUR, USD, GBP, CAD, AUD, NOK, SEK

All deposit
withdrawal
methods:

Visa, Skrill (Moneybookers), ecoPayz, Neteller, WebMoney, Envoy, Trustly, Bank Transfer, Moneta, Speedcard, AKBANK, SwedBank, Banklink Unet, CuentaDigital, DineroMail, Dotpay, eKonto, Entercash, ePay, EPS, Euteller, Garanti, Giropay, Ideal, inpay, Isbank, Lobanet, Multibanco, Neosurf, Nordea, PagoFacil, Paysafecard, Poli, Mister Cash, Przelewy24, Zimpler, Qiwi, Sofort, Teleingreso, Todito, TrustPay, Yandex, YapiKredi

MethodMin WithdrawalMin DepositWithdrawal FeeWithdrawal
ProcessingTime

Method

Customers can deposit now using a wide range of methods like Visa, Mastercard, Skrill, Skrill 1-Tap, EcoPayz, Neteller, WebMoney, and a lot more. The minimum deposit amount is €20 and the maximum is €10,000. Withdrawals can be made now by credit cards, ecoPayz, Neteller, Skrill 1-Tap, Trustly, Skrill, Moneta.ru, Speedcard Direct and Webmoney. The minimum withdrawal amount is €20 and the maximum is €10,000.

PlayFrank’s betting currency options are good. Customers may place their bets in Australian dollars, Canadian dollars, Euros, British pound sterling, Norwegian Krone, Swedish Krona, and American dollars. Of course, players can make deposits using almost any currency but if their currency isn’t a supported betting currency then PlayFrank will convert it into the supported currency of your choice.

Conclusion

Betting at PlayFrank can be a pretty fun experience. There are plenty of games to choose from and the live casino is quite extensive. While there are a few things that could be improved upon, this online casino has a lot going for it. Don’t expect anything fancy. There is nothing about PlayFrank that makes it stand out above other similar sites. Some might even consider it a little generic but it is functional and, more importantly, it’s fair. Open up a PlayFrank betting account and find out for yourself.

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Playfrank Casino Reviews by players ( 8.00 / 10 )

From 1 to 10, what score would you give?

David

8 / 10

Rated on 3 Jul 2018

Huge amount of slots

Not all jackpot games