There are not many online bookmakers in South Africa, but Supabets is one of them and the local company has achieved remarkable things over the last couple of years. Since being founded, it gradually expanded beyond borders and is now widely regarded as one of the most influential online gambling companies in Africa. More recently, they tried to expand their customer base and take advantage of the growing popularity of casino games and poker all over the continent.
They have diversified their payment methods and go to great lengths to make sure that all their customers are able to deposit using a convenient solution. They don’t charge a commission for deposits and withdrawals, while being sticklers for security and proper handling of personal information. The company is operated by the larger Gauteng Gambling group and is licensed in South Africa.
You should also check our Supabets sports review to find out more about Supabets's sportsbook and promotions.
Welcome bonuses and free bets at Supabets
Supabets runs a couple of promotions aimed at South African players, but these are focusing exclusively on those who already have an account and a standing record with the bookmaker. There is nothing wrong in providing incentives to dedicated players, but it is nevertheless surprising that the bookie didn’t find it useful to add a welcome bonus, like other operators open to South African players do. Unibet, Betvictor or Bet at Home, among others have quite decent offers for players of this continent.
Not even local players will receive anything in exchange of making their first deposit, so new members will have to do the most of the money they can afford to spend. Supabets’ complete disregard to incentives is self-evident if you stick around for long enough as to make subsequent deposits. None of them are matched by any percentage and to make things worse, spreading the news by referring a friend is not going to trigger a paycheck either.
The loyalty scheme offered by Supabets is underwhelming and players will start enjoying the benefits only after they attain VIP status. It can take a while to accumulate the necessary comp points and even when you do, the rewards are not going to sweep you off your feet. Basically, the VIP package consists of 10% of the losses being returned in the form of a free bet, which is subject to wagering requirements.
Other gambling options at Supabets
Supabets is obviously focusing almost exclusively on sports betting and their entire efforts and resources are aimed at these games. They realize the upside of running an online casino and they currently offer slot machines, video poker and table games. The section is clearly the result of an afterthought and compared to the sports betting area, it is underdeveloped and it will only appeal to beginners.
With less than 100 slot machines available and many of them developed in-house, it is hard to believe that they will score high marks in terms of customer retention. Furthermore, Supabets doesn’t have a clear strategy for attracting new players and in the absence of a welcome bonus, the flow of new clients is not surprisingly pretty slow.
A live casino section would help their cause, but there is no possibility of playing against real dealers yet and even table games are only suitable for gambling with the random number generator. Unfortunately, Supabets doesn’t have a poker room where players could pick their skill and luck against their peers.
Pros and Cons for playing at Supabets
The conclusion of this review is that Supabets is a fine choice for South African punters who enjoy betting on rugby and don’t mind a bookmaker that focuses on the local market. Not only the premier leagues but also inferior divisions are covered and they will find here better odds and more markets than with virtually any other bookmaker.
As a bookie, Supabets does a fine job at covering all the popular sports, but they don’t have a welcome bonus and lack reasonable incentives to keep players hooked. The casino section is open but it is clear that the developer didn’t pay too much attention to it, with no live casino and no bonus whatsoever.
The odds are on par with the industry standard and most of the promotions are aimed at South African leagues and sports, so foreigners are probably going to feel like outsiders. On the bright side, the website is functional and great looking, with a responsive live betting module and effective betting slip.
Customer support is only available in English and players will have to make the most of the telephone and email support.
A live chat feature will come in handy for the growing community of punters, but unfortunately such an instrument is yet to be introduced. Supabets grasps the importance of using social media and has an account on Facebook, Google class and Twitter.
Supabets withdrawal and deposit options
Supabets is offering all the popular credit cards and electronic wallets made available by other bookmakers, while focusing on the payment methods preferred by South Africans. Among the worthy choices it is worth mentioning stanbic ibtc bank, supabets prepaid, easypay, direct withdral and supabets one time. Punters are supposed to deposit using the national currency and one unit is enough for both deposits and withdrawals, without commissions being charged.
Depending on the payment method of choice, you might have to wait between two and five days to receive the funds that are rightfully yours. Supabets is one of the most respectable African operators, so despite the fact that transactions take a bit long, they score high marks with comes to banking options.