Tom Waterhouse is one of the most important Australian bookmakers, founded in 2011 and licensed and regulated in the Northern Territory. Initially, they were intended to focus exclusively on highrollers, with players being expected to wager at least $1000 over the phone. Despite the prohibitive wagers and the fact that it focused on a very narrow niche, it was quite successful and profitable, which prompted William Hill to acquire the company in 2013.
They had good reasons to make this purchase and since the transaction was complete, they decided to change the website and also the business model. The product that we enjoy today is quite different from the one that was available four years ago and most of these changes are for the better. To start with, highrollers are still welcome and they represent an important part of the customer base, but Tom Waterhouse also offers top-quality service to regular punters.
Welcome bonuses and free bets at Tomwaterhouse
Tom Waterhouse has a welcome bonus worth $250 for newcomers and it consists of the first deposit being doubled. The free bet needs to be used within the first seven days after being awarded at odds of at least 1.50 but it is sufficient to play it through once. The wagering requirements are surprisingly easy to meet, but the fact that players get to keep the profits not the stake will encourage many to take a leap of faith and bet at high odds.
Customers who reside in New South Wales, South Australia, Western Australia and Victoria have been unfortunately excluded from this promotion. This is a one-time opportunity and Tom Waterhouse is not going to match future deposit by any percentage, regardless of the size of the reloads. There is no special bonus for referring friends, yet players who spend a lot of time wagering and attain VIP status are going to enjoy a bonus of 30% when they reload their account.
Website layout and interface
Tom Waterhouse was intended to focus on highrollers and dedicated all the energy to creating the perfect environment for punters. As a result, it completely neglected the casino and poker business, so at the time of writing these two sections are not available. The good news is that if the online gambling company decides to expand in these two directions and any time in the future, it will have the perfect website layout and a flawless betting interface.
They surely benefited from the partnership with William Hill, because the website now closely resembles the one used by the British bookmaker. The sports are listed alphabetically from left to right, which is a steep departure from the traditional format which has sports displayed in a list. This doesn’t hurt navigation, quite the opposite and players will have no problem in singling out the games that interest them, by using the favorites features.
The dynamic betting slip makes it easy for players to keep track of their wagers and they are constantly reminded about how many games they added. Obviously, the odds are captivating automatically and the potential profits are updated in real-time, as players at more events. Players are provided with the instruments needed to place multiline single wagers together, while also being suggested exotic options.
Beginners might be a bit overwhelmed by all this diversity and the paradox of choice will be obvious for those who join Tom Waterhouse. Choosing between Trixie, Patent and Yankee multi betting options sometimes feels like navigating stormy waters, but only until you get the hang of it. Once players get hooked to the online gambling atmosphere and the nice selection of games, they are unlikely to switch to another bookmaker or betting exchange.
Pros and Cons for playing at Tomwaterhouse
Tom Waterhouse has retained its value after being acquired by William Hill and despite the fact that it now serves a broader audience, it still seeks excellence. Players can deposit low amounts using a nice diversity of payment methods and benefit from concisely displayed odds and a user-friendly interface.
The bonuses are in line with industry standards but have a low turnover which makes it easy to convert them into profits. Australian players will be thrilled to discover all the popular sports and dozens of markets available for some of the flagship competitions and upcoming horse races.
At the same time, many of those who reside in certain Australian regions are prohibited from playing at Tom Waterhouse which defeats the purpose of serving the local audience. The promotions are a bit underdeveloped and the same goes for the welcome bonuses, when it comes to the sheer size.
Customer support is available over email, telephone and an easy to use and responsive live chat, but Australian players are more likely to make a phone call.
They benefit from toll-free numbers and can voice their concerns without delays, with Facebook, Google + and Twitter being backup solutions for those who got hooked to social media.
Tom Waterhouse payment methods
Tom Waterhouse allows customers to deposit using visa, mastercard, skrill, poli, bpay and eft bank, with the minimum amount consisting of $5 if they use credit cards. Electronic wallets boost the limits to $30 or even $50 if you prefer to use bpay and the same goes for withdrawals, but no commission is charged.