21 Grand Casino has the headquarters in Curaçao, where it also applied for a license and serves customers from all over the world, except for United States. Due to prohibitive legislation, players from this country have been excluded from all their promotions and they can’t open a real money account either. All the games available on their website are powered by Rival, a software developer famous for its collection of slot machines using state-of-the-art graphics and 3-D animations.
21 Grand Casino has been around for six years, with the company being founded back in 2009 by the larger gambling group HD Trading Nicosia. Since their inception, they expanded to new source and no longer focus exclusively on the European market, but cater for players from all over the world. One thing that hasn’t changed is their preference for software produced by Rival Gaming, with the games being available as downloadable content as well as in-browser.
Mobile gaming is an integral part of their business model and all devices can be used for competing against real dealers or the random number generator. One thing that is still missing is a dedicated application for smartphones and tablets, as for the time being players only have the option of accessing the games via the website. This has been optimized to be compatible with mobile devices and has very few promotional banners to distract players, therefore it loads quickly and is highly responsive.
21 Grand Casino bonuses and promotions
The welcome bonus at 21 Grand Casino is a massive €2000, but in order to collect this amount, players would have to commit at least €666. The reason is that the first deposit is being matched by 300%, so in order to cash in on the maximum bonus, prospective customers need to take a leap of faith with a sizable investment. There is no bonus code to redeem and after players make the qualifying deposit and the bonus is credited to their account, the wagering requirements can be met.
Speaking of which, the bonus and deposit needs to be played through 35 times and players only get to keep the profits they make, as the stakes are subtracted. Only the first investment is going to be match, so players need to make the most of this initial bonus and make sure they don’t miss the 30 days deadline for clearing the amount. It makes perfect sense to focus on slot machines, scratch card games and specialty games which are more effective at redeeming the bonus, than video poker and table games variants.
Subsequent deposits are not matched and highrollers don’t have a special bonus dedicated to them, while the initial package is not accompanied by free spins. While 21 Grand Casino doesn’t run a cashback campaign either, it has a loyalty scheme and players accumulate points regardless of what games they prefer. The only prerequisite is to wager real money and whenever players earn enough comp points, they can redeem them at a rate of 1000 points for €1 or exchange them for branded merchandise.
Software and games
21 Grand Casino is a heaven for slot machines enthusiasts, with Rival offering both classic three reel slots and the latest versions with 243 winning combinations. The software developer is famous for its collection of I-slots which abounds in wild and scatter symbols and have special bonus features. Every week, the online casino runs special tournaments aimed at slot players, with these events starting on Wednesday at 5 PM and concluding on Saturday at the same time.
The Crazy Slots Tournament has a guaranteed prize pool of €5000 which is split among the most successful players and each week a new slot machine is suggested for this competition. Both regular slots and the ones that qualify for tournaments can be played in browser, although players have the option of downloading content if they feel more comfortable playing this way.
The same goes for popular table games like blackjack, roulette and baccarat or exotic versions including Caribbean stud poker and red dog. The same flexibility is enjoyed by smartphones and tablets users, for both the games played against the random number generator and the ones compatible with real dealers.
Pros and Cons for playing at 21grand
21 Grand Casino has one of the most impressive collections of Rival Games, with more than 300 games out of which most consist of slot machines. Some of these games carry progressive jackpots, while others can be played in slots tournament that have guaranteed prize pools.
The welcome bonus is truly impressive with players being eligible for a maximum amount of €2000, as the first deposit is matched by 300%. Given the size of the bonus, the wagering requirements are reasonable and the fact that the amount consists of a free bet is only a minor nuisance.
21 Grand Casino has an impeccable track record and since opening shop six years ago, it managed to steer clear of any scandals. Players can expect to have their funds reaching their bank account on time and the 128-bit SSL encryption protocol guarantees the protection of sensitive information.
Several payment methods are offered and deposits are performed instantaneously, while cash outs take less than five banking days. The shortcoming consists in the fact that players are charged a fee when cashing out funds and the amounts can go as high up as €40. Another downside of playing here is that customers from United States are not allowed to open a real money account.
Customer support is offered exclusively in English and members are free to make a phone call, send an email or as their questions in the live chat feature. The latter is a relatively new addition to the customer support pack, but already the most popular solution for getting to the bottom of pressing matters.
For the time being, the online casino doesn’t have a VIP manager support and doesn’t offer a call back service either, so members regardless of status have to settle for the standard customer support package. 21 Grand Casino is also active on social media and has set up accounts on Facebook, Twitter and Google plus. They use these channels for advertising their latest campaigns and to announce the release of new games, yet players can use the two ask questions and make suggestions.
21 Grand Casino withdrawal and deposit options
With players from the United States not allowed to wager here, the rest of their customers can expect fast cash outs and a nice selection of payment methods. American Express, Visa and MasterCards can be used for both deposits and withdrawals by those who prefer credit cards, whereas neteller, skrill, usemybank, ukash and ideal are preferred by players who use electronic wallets.
Players can only cash out a maximum of 10,000 credits per month and it is not possible to withdraw in excess of 1500 credits in one clean sweep. Lucky players who happen to win a lot of money over a single session or those who cash in on progressive jackpots, will need to schedule their withdrawals. On the bright side, those who comply with these regulations have nothing to worry about the safety of the cash outs, as money reaches its destination on time and in full.
When cashing out, players need to make sure they have at least €50 in their online account as this is the minimum acceptable limit. On the other hand, they are allowed to deposit half that amount regardless of the payment methods used. 21 Grand Casino charges all withdrawals with a fee ranging from €10-€40 and the amounts are determined by the payment processor. The online casino makes it crystal clear that it is the responsibility of its members to absorb these deposits, so they need to pay the fees out-of-pocket.