Casino Floor

Gambling Judge score

4.25/10

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Important announcement: Casino Floor is blacklisted because of slow communications and response to player and affiliate requests. As a result, we can recommend you to play at BetMotionBwin or Intertops, some of our best rated bookmakers.

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Casino Floor welcome bonuses and review

Casino Floor has no intention to get players with their feet back on the ground, instead inspires them to dream for ever better results. One proof of their appetite for innovation, is that they offer a healthy ratio of 3-D slot machines, even though the vast majority of games still consists of classic titles. It is possible for them to level the playing field by signing partnerships with software developers that share their passion for innovation, including NetEnt, Betsoft, NextGen Gaming and Play ‘N' Go.

The casino is licensed and regulated in Malta, with all the advantages and shortcomings resulting from this choice. The upsides are obvious, as they project the kind of image that appeals to both professionals and amateurs, but unfortunately the price to pay is the exclusion of American customers. Casino Floor still has plenty of clients and the fact that they are affiliated to some of the largest gambling network helps those who play mostly progressive slot machines.

Bonuses available for

Casino

Bonus
not available in
United States

Bonuses and promotions

Casino Floor offers a welcome bonus of €100 and is willing to match the first deposit by 100%, so it doesn’t trail behind the industry standard. Furthermore, they decided to stick to the very average of wagering requirements when they imposed restrictions to cash out until the bonus and deposit has been play through 35 times. It’s not out of the ordinary what they expect players to deposit and cash outs, with the only surprise being that they stuck to the same limit of €20 to make players eligible for bonuses.

One thing that is of great interest for those who open a real money accounts and apply for bonuses is that you can’t win more than €5000 using the freebies. The odds of converting €100 into 50 times more are not that great though, so this shouldn’t have a deterring act on players. On the other hand, it helps to know that when you are about to cross the threshold, it is better to shift to low risk games, so you minimize the odds of losing the profits.

There is no welcome bonus to redeem, but keep in mind that only scratch card games and slot machines have a 100% stake contribution. Table games and video poker don’t factor in and the same can be said about Pirate's Gold and Safari Madness, Blood Suckers, Kings of Chicago, Jack Hammer, Jack Hammer 2, Lucky8line and Simsalabim. The Wish Master and Scrooge, Hall of Gods, Mega Fort are somewhere in between and 20%.

Only the first deposit is doubled, but when you make another investment will have it matched by 50% and once again you will collect €100. It is exactly the same story when you deposit for the third time, so Casino Floor presents its customers with several chances to make a successful debut. Cash prizes are the backbone of this welcome package, but the 100 free spins are not to frown upon, especially with them being awarded when players make the first investment.

Casino Floor is apparently very good at bringing in new clients, but less adept at improving customer retention. To start with, there is no loyalty scheme and this is the cornerstone of any healthy project that revolves around reward loyal members. Another thing that is missing and there is no obvious explanation for this lacking is the bonus that is usually awarded to those who refer friends.

Software and games

Casino Floor players will be initially put off to hear that a single software developer is powering most of their games, but this only lasts until they hear about NetEnt. One of the largest producers of online casino games, it is also one of the best at developing innovative and great looking titles. Starburst and Thief are currently the most popular ones, while the best paying are those whose jackpots are pooled across the network and frequently exceed €2 million.

Betsoft is better known for developing games with 3-D graphics and After Night Falls and Under the Bed, are excellent examples. Meanwhile, NextGen Gaming has fewer titles but nonetheless spectacular and if you are looking for beautifully designed slot machines, then check out Medusa and The Snake Charmer. Few online casinos can brag about offering so many games with 3-D graphics, yet Casino Floor doesn’t ignore those who seek pressing problems, including three reel slot machines.

Casino Floor has a fine selection of table games and brilliantly succeeds at providing genuine alternative to those who don’t care much about live dealers. 21 Burn Blackjack, Zoom Roulette as well as Poker3, Caribbean Poker, Baccarat, Red Dog, Top Card Trumps, and Three Card Poker can be played against the random number generator. They are produced by different software developers, therefore they not only look but also feel different and use various game mechanics.

The differences are less obvious when you play live casino games, because the blackjack, baccarat and roulette tables are more or less the same. The dealers are every bit as good at their job and players will feel like stepping into brick-and-mortar casinos in Las Vegas or Macau. Casino Floor has invested a hefty amount in setting up the studios and it definitely pays off, because most of those who play table games prefer this format to the RNG.

Casino Floor is also big on specialty games with a total of seven titles including the popular Klub Keno, Virtual Racebook 3D, Predictor, and Skratcherz. Even more options are available to video poker enthusiasts and surprisingly enough Betsoft is a major supplier in this category. Jacks or Better, Deuces Wild, and Tens or Better are better known, but Split Way Royal, Double Jackpot Poker, and Bonus Poker Deluxe are making a strong comeback.

Pros and Cons for playing at Casino Floor

Casino Floor is a highly respectable Scandinavian developer with a tradition in this line of work and a strong presence in Sweden and Norway. They’ve got games developed by NetEnt, NextGen Gaming, Play N' Go and Betsoft, all of them running on mobile devices and available in instant play format.

The website and games collection is easy to navigate and they are all routinely inspected to ensure their fairness. The same attention to security is paid in regard to encryption protocols and so far there was no sensitive data shared with unauthorized parties or leaked.

Players from United States are not allowed to wager here and another shortcoming is that customer support is only offered for 11 hours per day. This leaves a relatively narrow window of opportunity to ask questions and hurts those who require a prompt answer.

Contact methods

Casino Floor managed to stay out of harm’s way by using the 128 bit SSL encryption technology and overseeing the manner in which sensitive data is handled. All the credit cards, passwords and other details regarding confidential information is stored on their security servers and not shared with third parties. Those who are equally concerned about threats coming from the inside, will find the RNG Certified seal clearly displayed on the website.

Customer support is responsive but only available between 1 PM and midnight and players can write their questions in the instant messaging feature. Making a phone call is also a smart idea if you are in dire need of a prompt answer, as email support will take slightly longer. Under normal circumstances replies will be coming your way in less than two hours after making a query, so the waiting time is reasonably short.

Live chat: No

English, Norwegian, Swedish

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Casino Floor promotions

No extra promos yet!

Withdrawal and deposit options

A minimum deposit of €10 will allow you to make the transition from virtual currency to real money gambling and you can use more than 20 payment methods for this purpose. Astropaycard, visa, mastercard, entropay, fundsend, dankort, neteller, skrill.ecocard, moneta, voucher, paysafecard, ukash, instant bank transfer, wiwallet, euteller, trustly, bank transfer and fast bank transfer are on the list.

All deposits and withdrawals are made in Euros but players can deposit in currency equivalent and this also applies to the bonus. Most deposits are performed instantly, while players who cash out profits, will have to wait an average of 3 to 4 banking days. Casino Floor takes great pride in not charging any fees, so whatever commission one might pay, this is the result of banking and financial institutions charging them.

Currencies
accepted:

EUR, GBP, DKK, NOK, SEK

All deposit
withdrawal
methods:

Visa, Mastercard, FundSend, Neteller, Skrill (Moneybookers), Ecocard, Moneta, Paysafecard, Euteller, Trustly, Poli, Bank Transfer, PugglePay, Payforit

MethodMin WithdrawalMin DepositWithdrawal FeeWithdrawal
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Method

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